Delivery & Return Policy

Thank you for choosing B.Zees Abaya Boutique! We want to ensure a seamless shopping experience for our customers, which is why we have outlined our Delivery & Return Policy below.

Delivery Policy:

1. Shipping:
a. We offer shipping to [list of countries or regions].
b. Shipping costs and delivery times may vary depending on your location and the shipping method selected at checkout.
c. We strive to process and ship orders within [number] business days of receiving payment, excluding weekends and holidays.

2. Delivery Timeframe:
a. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
b. Delivery times may vary depending on your location and the shipping carrier. Please refer to the estimated delivery timeframe provided at checkout for an approximate delivery date.

3. Shipping Delays:
a. While we make every effort to ensure timely delivery of your order, please note that shipping delays may occur due to factors beyond our control, such as weather, carrier delays, or customs processing.
b. If your order is significantly delayed, please contact us for assistance, and we will do our best to resolve the issue promptly.

Return Policy:

1. Eligibility for Returns:
a. We accept returns within [number] days of receipt for a refund or exchange.
b. To be eligible for a return, the item(s) must be unused, unworn, and in the same condition as when you received them.
c. The item(s) must be returned in their original packaging with all tags attached.

2. Initiation of Returns:
a. To initiate a return, please contact us at [phone number] or [email address] to request a return authorization.
b. Once your return is authorized, you will receive instructions on how to proceed with the return.

3. Return Process:
a. Upon receiving your returned item(s), we will inspect them and notify you of the status of your return.
b. If your return is approved, we will process a refund to your original method of payment or initiate an exchange, depending on your preference.
c. Please note that shipping and handling fees are non-refundable, and you will be responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.

4. Damaged or Defective Items:
a. If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
b. We may require photo evidence of the damage or defect before processing a return or exchange.

5. Non-Returnable Items:
a. Certain items are not eligible for return or refund, including but not limited to:
– Custom-made or personalized items
– Gift cards
– Final sale items

6. Changes to Policy:
We reserve the right to update or modify this Delivery & Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns about our Delivery & Return Policy, please contact us at the following:
Phone: 03197199119
Email: b.zee31122022@gmail.com

By making a purchase from B.Zees Abaya Boutique, you agree to be bound by this Delivery & Return Policy.