Refund Policy
At B.Zees Abaya Boutique, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help with our Refund Policy.
Eligibility for Refund: a. To be eligible for a refund, you must return the item(s) within [number] days of receipt. b. The item(s) must be unused, unworn, and in the same condition as when you received them. c. The item(s) must be in their original packaging with all tags attached.
Initiation of Refund: a. To initiate a refund, please contact us at [phone number] or [email address] to request a return authorization. b. Once your return is authorized, you will receive instructions on how to proceed with the return.
Refund Process: a. Once we receive your returned item(s), we will inspect them and notify you of the status of your refund. b. If your return is approved, we will initiate a refund to your original method of payment. c. Please note that shipping and handling fees are non-refundable, and you will be responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
Refund Timeframe: a. Refunds may take up to [number] business days to be processed and credited back to your account, depending on your payment provider. b. If you haven’t received your refund within the expected timeframe, please contact us for assistance.
Exchanges: a. If you prefer an exchange instead of a refund, please indicate your preference when contacting us for a return authorization. b. Exchanges are subject to availability. If the item you wish to exchange is not available, we will process a refund instead.
Damaged or Defective Items: a. If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. b. We may require photo evidence of the damage or defect before processing a return or exchange.
Non-Returnable Items: a. Certain items are not eligible for return or refund, including but not limited to:
- Custom-made or personalized items
- Gift cards
- Final sale items
Changes to Refund Policy: We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
If you have any questions or concerns about our Refund Policy, please contact us at the following: Phone: 03197199119 Email: b.zee31122022@gmail.com
By making a purchase from B.Zees Abaya Boutique, you agree to be bound by this Refund Policy.